UPS Preventive Maintenance | Total Power Solutions

Onsite Service Plans

UPS Preventive Maintenance Home > Services > Onsite Service Plans

Protection for your system. Total Peace of Mind for you.

Your UPS, Battery and Cooling equipment are protecting your critical infrastructure. To ensure optimum performance and uptime, it is important that this equipment is regularly maintained under UPS service agreements.

In the event of a problem, you need to be sure that a trained service engineer is on hand 24hrs a day to respond. Our engineers are factory trained and certified to the highest standard so that we can give our clients total peace of mind in knowing that experts are looking after their equipment.

As a Premier Partner and in partnership with Schneider Electric, we have engineers on stand-by 24hrs a day to respond to any emergencies with guaranteed, nationwide onsite response times.

Uncertified after-market replacement parts put your critical loads at risk. Only original equipment manufacturer supplied replacement parts are used so you know that any repair or replacement parts are to the highest standard and guaranteed.

For 3 Phase UPS and Cooling units we offer three standard base levels of service agreement to help you build up a solution to suit your needs.

All Advantage Service Plans include:

Technical Support.

Priority access to spare parts supply chain.

Annual Preventive Maintenance visit (Bi-Annual for Cooling units)

Next Business Day onsite response.

Additional Upgrade Options

Upgrade Annual Preventive Maintenance visit to after normal office hours / weekend.

Ecostruxure Asset Advisor – Remote Monitoring Service.

Upgrade onsite response to 4hrs or 8hrs.

Add additional preventive maintenance visits.

Battery Maintenance Service.

Advantage Plans

Advantage Ultra Plan

The comprehensive Advantage ULTRA Service Plan provides for

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for UPS and semi-annually for Cooling products. All parts, labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Technical Support

Provides for technical support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts

Replacement parts required due to failure with the exclusion of consumable items such as batteries, capacitors, fans etc.

All Labour & Travel

All labour and travel related to site visits and emergency call outs.

Advantage Prime Plan

The Advantage PRIME Service Plan provides for:

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for UPS and semi-annually for Cooling products. Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts

Replacement parts required due to failure are provided at a discounted price when required.

Excluding end of life consumable parts (batt, capacitors, psu, fans)

All Labour & Travel

All labour and travel related to site visits and emergency call outs.

Advantage Plus Plan

The Advantage PLUS Service Plan provides for:

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for UPS and semi-annually for Cooling products. Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts

Replacement parts required due to failure are provided at standard price when required.

All Labour & Travel

All labour and travel related to preventive maintenance visits are covered.
Labour and travel related to emergency call-outs are charged at standard rates.

1 Phase PM Advantage

The 1Phase Advantage Plan is available for single phase UPS of 5000VA or greater and with or without an Annual Preventative Maintenance Visit.

The 1 Phase Advantage With PM Visit provides for

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for 1 Phase UPS.
Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day.
Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair or provide replacement UPS system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Replacement Parts

Replacement parts required due to failure are provided at no additional cost.
Replacement batteries due to failure.
Where UPS is not field-serviceable, a replacement UPS will be provided with free shipping and collection of failed unit.
(Install of replacement UPS is customer responsibility)

All Labour & Travel

All labour and travel related to site visits and emergency call outs included.

For 1Phase units <5kVA we recommend warranty extensions

Testimonials

Slide 5

I had the pleasure of working with Total Power Solutions over the past few years, and I couldn't be more satisfied with their service. From start to finish, they are incredibly easy to deal with, making the entire process smooth and hassle-free. Their team demonstrated exceptional knowledge and expertise in everything related to UPS solutions - Highly Recommend!

Graham Hyland
Slide 5

Received excellent service from Total Power Solutions. From my initial enquiry to the works being completed, there were no issues and it was a very smooth process.

Jackie Millar
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Very easy to deal with and fast delivery.

Ger Power
Slide 5

Recently purchased UPS units through Total Power Solutions, everything from consultation, submission of quotes, supply and delivery was very smooth. I highly recommend TPS. Thanks to everyone involved

Ayanda Magadla
Slide 5

Great service as always.

John Connor
Slide 5

Great service, highly recommended

Shane Kenny
Slide 5

I have been dealing with Total Power Solutions for 10 Years + now. They are an extremely professional team of people with a wealth of knowledge and experience in the UPS Industry. It remains my privilege to have a working relationship with them, I would highly recommend.

Sarah Jane Burns
Slide 5

Great staff and very knowledgeable and helpful, plus Catherine is very good to deal with in the office.

John
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    Maynooth, Co. Kildare, W23 XN75
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