Refund & Cancellation Policy

Clear, fair policies designed with disability community values in mind. We believe in transparency and flexibility while maintaining sustainable practices.

Policy Overview

Our refund and cancellation policies are designed to balance fairness to our clients with the reality of delivering high-quality, personalised services. We understand that life circumstances can change, especially for people managing disabilities, chronic conditions, or major life transitions.

Our Commitment:

We aim to work with you to find solutions that honour both your needs and our business sustainability. If you're facing unusual circumstances, please reach out b most situations can be resolved through a direct conversation.

Refund Policies by Service Type

The First Move (Free)

The 3-Day Reinvention Reset™

Price: $147 full | Payment plan: 2 × $75

Refund Window: 60 days from purchase

Full satisfaction refund within 60 days b no hoops

Policy:

Request within 60 days of purchase
No content access threshold b if it didn’t work for you, we want to know
Payment plan: outstanding instalments cancelled; completed instalments refunded pro-rata
Refund processed within business days via original payment method

Graduate Community

Price: $67/month or $249/quarter

Cancellation: Anytime b no explanation required

Cancel anytime; access continues through current billing period

Policy:

Cancel via email or member portal b no questions asked
Access continues through end of current billing cycle
No refund for partial months or partial quarters
Pause option available: 60-day maximum, once per 12 months, 7 days notice required before billing auto-resumes

Family & Caregiver Support Programs

Price: To be be pricing confirmed at launch

Refund policy will be published at program launch

This program track is in development. Refund terms will be posted here before enrollment opens.

Speaking Engagements

Price: Varies by engagement

Cancellation: Tiered policy based on notice

Sliding scale based on notice provided

Cancellation Terms:

30+ days notice: Full refund
14 days notice: 50% refund
7 days notice: 25% refund
Less than 7 days: No refund

Book: "Stop with the Self Sabotage"

Price: $20 (format dependent)

Refund Window: 14 days from purchase

Full refund for digital formats; return shipping for physical copies

Conditions:

Digital: Delete files and confirm removal
Physical: Return in original condition b return shipping at buyer’s cost
Request within 14 days of purchase

How to Request a Refund

Contact Us

Email me with "Refund Request" in the subject line

Provide Information

Include your order number, purchase date, the program or product, and a brief reason for your request

Review Process

We'll review your request within 3 business days and may reach out to understand your situation better

Decision & Processing

Approved refunds are processed within 5 business days via your original payment method

Special Circumstances & Accommodations

We recognise that the disability community faces unique challenges. We are committed to working with you when extraordinary circumstances arise b the policies above are starting points, not walls.

Situations We Consider:

Medical Emergencies: Hospitalisation, sudden health decline, or major medical procedures
Capacity Crashes: Flares, relapses, or periods of significantly reduced capacity that prevented programme engagement
Family Crises: Death in family, caregiving emergencies, or major family disruptions
Financial Hardship: Unexpected loss of income, disability benefit changes, or economic hardship
Accessibility Issues: Technical problems that prevented programme access despite our support efforts
Programme Mismatch: If the programme wasn’t suitable for your actual needs despite good-faith participation

What We Can Offer:

Extended refund windows beyond the standard policy
Full or partial refunds outside the standard eligibility
Programme deferrals or transfers to a future cohort
Payment plan modifications or pauses
Alternative access methods or format accommodations

Our Philosophy: We’d rather work with you to find a solution than rigidly enforce policies that don’t account for the realities of living with disabilities or major life changes. Just reach out b most situations can be resolved.

Generally Non-Refundable

The following are generally not eligible for refunds under standard policy:

Completed Programmes: Programmes where you’ve accessed and completed more than 75% of content
Individual Coaching Sessions: 1:1 sessions that have been delivered
Late Requests: Refund requests submitted after the specified window with no exceptional circumstances
Partial Monthly Memberships: Pro-rated refunds for mid-cycle cancellation of community or coaching memberships
Payment Processing Fees: Third-party fees charged by Stripe (typically 2.9% + $0.30) are not recoverable by us

Exception policy: Even for items listed above, we may make exceptions for extraordinary circumstances. Contact us to discuss your specific situation before assuming a refund isn’t possible.

Dispute Resolution

If you disagree with a refund decision or have concerns about our policies, we are committed to working toward a fair resolution through direct communication.

Resolution Process:

Direct Discussion: Contact us directly to explain your concerns, most situations resolve here
Case Review: Request a fresh review of your specific case and circumstances
Mediation: We are open to third-party mediation for complex disputes that cannot be resolved directly
Formal Escalation: If necessary, formal dispute resolution as outlined in our Terms of Service

We believe most disputes can be resolved through open communication and mutual understanding. Our goal is always to find a solution that works for everyone involved.

Questions About Refunds or Cancellations?

We’re here to clarify our policies or discuss your specific situation – Contact Us now
Response time: Within 24 hours for refund and cancellation inquiries